FAQs > Billing
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Q. [ Delayed purchase ] I made a purchase but it hasn't arrived yet.
Q. [ Delayed purchase ] I made a purchase but it hasn't arrived yet.
1 > Every payment provider operates differently and they all have their own safeguards to protect against fraud. We encourage our players to wait 2-3 hours to report an unreceived purchase.
2 > Check with the "Payment History" tab. The status and details of your purchase history will be located "account>payment history" Each order, whether successful or failed, will show under this tab. If your purchase is showing as successful but you haven't received anything after waiting 2-3 hours, you can send in a submit ticket.
Please do not include other sensitive financial information, such as other purchases under this account or the account's details, unless specifically requested.
If your answers could not be found in the FAQ, you may submit a ticket.
It may take several days to be able to analyze the situation and provide a proper solution.