FAQs > Account
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Q. [ Log-In Problems ] Why can't I log in with my account information?
Q. [ Log-In Problems ] Why can't I log in with my account information?
In order to properly assess log-in problems, some simple solutions may help in identifying the problem. As a precaustion, we advise players to first check the following:
-Login email is correct
-Password is correct
-There are not any "phantom spaces" at the end or the beginning of the email or password
-You are trying to log into the correct account?
-Have you recently changed your email?
If your answers could not be found in the FAQ, you may submit a ticket.
It may take several days to be able to analyze the situation and provide a proper solution.