FAQs > Account
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Q. [ Delete Account ] Can I delete a ENP GAMES account?
Q. [ Delete Account ] Can I delete a ENP GAMES account?
It is possible to request the deletion of any data associated with the ENP GAMES account. In order to do so, please read carefully the following explanation.
First of all, it is important to know that the deletion of the account data is permanent and that no recovery is possible.
You will not be able to use the same Username/ email address in order to create a new account in the future. Furthermore, please be aware that the account deletion process is divided into 2 steps and that you need to submit a ticket containing the mandatory information for both steps. Should this not be the case, we won’t be able to proceed with the deletion of the account data.
STEP 1: In order to verify that you are the account creator we require that you provide some additional information. Please provide as much of the following information as you can:
- The registered email address:
- Security answer:
Any further details you can provide to us will be helpful in verifying you as the account creator. These details can be:
- Your date of birth:
- in-game character information
- purchase history
STEP 2: Please confirm your request for the deletion of all account data by including the below sentence in the next reply. We would like to stress that no account recovery is possible after you send us this confirmation. “I hereby confirm the request to delete all information related to the account "ACCOUNT ID".”
Finally, we would appreciate if you could take the time to help us improve the quality of our service by giving us feedback regarding the reasons that lead you to the decision to ask for the deletion of the account.
Once we have received all those information, we will temporarily suspend the account for all our games for one month during which you can undo this request any time. End the end of the suspension, the account and all its characters will be deleted for good.
Upon deletion, all your private data related to this account will be erased from our databases.
If you want to use our service again in the future you will need to register a new ENP GAMES account.
If your answers could not be found in the FAQ, you may submit a ticket.
It may take several days to be able to analyze the situation and provide a proper solution.